Order To Cash Specialist

Job Description

Are you a detail-oriented problem solver who thrives in a fast-paced environment? The E.W. Scripps Company is seeking an Order to Cash Specialist to provide critical support and expertise across our Local and National media operations. This remote role offers the opportunity to make a real impact by ensuring smooth financial operations and exceptional customer service across our organization.

WHAT YOU'LL DO:
• Investigate and resolve questions related to Order to Cash functions
• Perform processes in the Order to Cash department including, but not limited to: Customer Service, Cash Application, Cash Balancing, Daily Aired TV Log Reconciliation, Billing, Customer Account Setup and Credit card processing
• Continually review the processes and workflow of all O2C services and provide recommendations as to the most efficient manner to accomplish these services
• Assist with centralizing and standardizing workflow processes
• Assist with establishing methodology to measure operational metrics and internal Service Level Agreements (SLAs)
• Assist with software upgrades, education of users and updating Standard Operating Procedures (SOPs) for new versions of software
• Resolve escalated issues when appropriate and provide support to the management team in resolving issues
• Coordinate O2C audit requests from internal and external auditors
• Assist the management team on special projects as needed

WHAT YOU'LL NEED:
• Minimum High School/ GED and 1-3 years office experience is preferred
• 1-3 years of experience in Customer Service and working in a fast-paced environment
• Preferred experience in accounting, finance or other related fields

WHAT YOU'LL BRING:
• Strong problem-solving and decision making skills
• Detail oriented with the ability to multi-task
• Excellent oral and written communication skills
• Excellent organizational and analytical skills
• Proven initiative and self-motivation
• Proven ability to interact with various levels of staff and management
• Strong proficiency in Microsoft Office with a focus on Excel

#LI-SM2

#LI-Remote

If you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife > My Info > View Open Positions at Scripps.

SCRIPPS' COMMITMENT TO A CULTURE THAT CREATES CONNECTION:

At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose.

Jobcode: Reference SBJ-nex7mm-216-73-217-55-42 in your application.